Privacy Policy

1. Introduction

jvs88 ("we", "us", "our", "Platform") is committed to safeguarding the personal information of every individual who accesses or uses our services at https://jvs88.cam ("Website"). This Privacy Policy ("Policy") sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this Policy carefully. By registering an account, making a deposit, placing a bet, or otherwise using our services, you confirm that you have read, understood, and accept the practices described in this Policy.

This Policy applies to all users of jvs88, with particular relevance to residents of Indonesia. We handle your personal data in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, accuracy, storage limitation, and confidentiality. We do not sell your personal data to third parties. We do not use your data for purposes beyond those described in this Policy without your explicit consent.

2. Definitions

In this Privacy Policy, the following terms carry the meanings specified below:

• "Personal Data" means any information that identifies or can be used to identify you as an individual, either directly or indirectly — including your name, email address, mobile number, Indonesian national identity card (KTP) number, bank account details, IP address, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, or deletion.
• "Data Controller" means jvs88, which determines the purposes and means of processing your Personal Data.
• "Cookies" means small text files placed on your device by our Website to store session information, preferences, and usage analytics.
• "Third-Party Processors" means companies engaged by jvs88 to process Personal Data on our behalf under strict contractual confidentiality obligations — such as payment processors, KYC verification providers, and analytics services.

3. Data We Collect

3.1 Information You Provide to Us

When you create an account, complete KYC verification, make transactions, contact our support team, or participate in promotions, you provide us with information that may include:

• Identity Data: Full legal name, date of birth, gender, nationality, and Indonesian national identity card (KTP) number or passport number.
• Contact Data: Email address, mobile phone number, and residential address in Indonesia.
• Financial Data: Indonesian bank account details (for deposit and withdrawal purposes — BCA, BRI, BNI, Mandiri, CIMB Niaga, and others), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay), and transaction history.
• Verification Documents: Photographs or scans of your KTP, proof of address (utility bills, bank statements), and selfie images submitted for KYC compliance.
• Support Communications: Records of your interactions with our 24/7 customer support team, including live chat transcripts, WhatsApp messages, and email correspondence.

3.2 Information We Collect Automatically

When you access our Website, we automatically collect certain technical and behavioral information through cookies, log files, and similar technologies:

• Device and Technical Data: IP address, browser type and version, operating system, screen resolution, device type (desktop, mobile, tablet), and unique device identifiers.
• Usage Data: Pages visited, time spent on each page, game sessions played, bet history (amounts, markets, outcomes), deposit and withdrawal patterns, and referral URLs.
• Location Data: Approximate geographic location derived from your IP address, used to verify that you are accessing our services from an eligible jurisdiction.
• Session Data: Login timestamps, session duration, and platform activity logs for security and fraud prevention purposes.

3.3 Information from Third Parties

We may receive additional personal data about you from third-party sources, including:

• Identity verification agencies that assist with KYC compliance checks
• Fraud prevention databases and anti-money-laundering screening services
• Payment processors and Indonesian banking partners for transaction verification
• Responsible gaming registries, to check whether you have self-excluded from gambling services

4. How We Use Your Data

jvs88 processes your personal data only where we have a lawful basis for doing so. The table below summarizes our primary processing activities:

Purpose	Data Used	Lawful Basis
Account registration and management	Identity, Contact Data	Contract performance
KYC / age and identity verification	Identity, Verification Documents	Legal obligation
Processing deposits and withdrawals	Financial Data, Identity Data	Contract performance
Providing gaming services and bet settlement	Usage Data, Financial Data	Contract performance
Fraud detection and prevention	Technical Data, Financial Data	Legitimate interest
Anti-money-laundering compliance	Identity, Financial Data	Legal obligation
Customer support interactions	Contact Data, Support Communications	Contract performance / Legitimate interest
Responsible gaming monitoring	Usage Data, Financial Data	Legal obligation / Legitimate interest
Personalized promotions and bonus offers	Usage Data, Identity Data	Consent / Legitimate interest
Website performance analytics	Technical Data, Usage Data	Legitimate interest
Security monitoring and incident response	Technical Data, Session Data	Legitimate interest

5. Cookies and Tracking Technologies

5.1 Types of Cookies We Use

jvs88 uses the following categories of cookies on our Website:

• Strictly Necessary Cookies: Essential for the Website to function correctly. These include session cookies that keep you logged in, security tokens, and load-balancing cookies. You cannot opt out of these cookies.
• Performance and Analytics Cookies: Collect anonymized information about how visitors use our Website — which pages are most visited, where users drop off, and how long sessions last. This data helps us improve platform performance.
• Functionality Cookies: Remember your preferences, such as language settings and display options, to provide a more personalized experience on return visits.
• Targeting Cookies: Used to deliver relevant promotional offers based on your gaming activity and interests. These cookies track your visits across the platform and may link to third-party advertising networks we work with for promotional purposes.

5.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may impair some features of our Website, including your ability to remain logged in between sessions. Disabling targeting cookies will not prevent you from receiving promotions — you may simply receive less relevant offers.

6. Data Sharing and Third-Party Disclosure

jvs88 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following limited circumstances:

6.1 Service Providers and Processors

We engage reputable third-party service providers to support our operations. These providers are contractually bound to process your data only on our instructions and in compliance with this Policy. Categories of third-party processors include KYC verification agencies, payment gateway providers (including Indonesian banking API connectors), fraud screening services, cloud hosting and security providers, customer support platform vendors, and website analytics services.

6.2 Legal and Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts when required by law or in response to a valid legal process. We will, wherever legally permissible, notify you of such disclosure requests before complying.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial portion of jvs88's assets, your personal data may be transferred to the successor entity. We will provide notice of any such transfer and the privacy options available to you at that time.

7. International Data Transfers

jvs88's operations, servers, and some third-party service providers may be located outside Indonesia. When we transfer your personal data internationally, we ensure adequate safeguards are in place, such as standard contractual clauses, equivalent data protection frameworks, or other legally approved transfer mechanisms. Regardless of where your data is processed, jvs88 applies the same privacy standards described in this Policy.

8. Data Security

We implement a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, accidental loss, destruction, or alteration:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS 1.3).
• Data Encryption at Rest: Sensitive data stored in our databases, including financial records and verification documents, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel only on a need-to-know basis, with role-based access controls and multi-factor authentication required for administrative access.
• Regular Security Audits: We conduct quarterly internal security assessments and annual third-party penetration tests to identify and remediate vulnerabilities.
• Secure Payment Processing: All payment transactions are processed through PCI-DSS compliant payment gateways. jvs88 does not store full credit card numbers or CVV codes on our servers.
• DDoS Protection and Firewall: Our infrastructure is protected by enterprise-grade DDoS mitigation systems and Web Application Firewalls (WAF) to prevent unauthorized intrusions.
• Employee Training: All jvs88 staff members undergo mandatory data protection and security awareness training annually.

While we employ best-in-class security measures, no system can guarantee absolute security. You play a vital role in protecting your own data by choosing strong passwords, enabling two-factor authentication, and never sharing your account credentials with anyone.

9. Data Retention

jvs88 retains your personal data only as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, regulatory, and contractual obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the duration of your active account plus 90 days after account closure.
• Financial and Transaction Records: Retained for 7 years from the date of the transaction, as required by anti-money-laundering regulations and financial record-keeping obligations.
• KYC Verification Documents: Retained for 7 years after account closure, in accordance with identity verification and regulatory compliance requirements.
• Customer Support Records: Retained for 3 years to handle ongoing disputes, regulatory inquiries, and service improvement initiatives.
• Marketing and Analytics Data: Retained for 2 years or until you opt out of marketing communications, whichever is sooner.
• Security Logs and Audit Trails: Retained for 1 year for fraud investigation and security incident response purposes.

After the applicable retention period expires, personal data is securely deleted or anonymized in a manner that prevents reconstruction or re-identification.

10. Your Rights Under This Policy

As a user of jvs88, you have the following rights with respect to your personal data:

• Right of Access: You may request a copy of all personal data we hold about you. We will provide this information in a structured, machine-readable format within 10 business days.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings.
• Right to Erasure (Right to Be Forgotten): You may request deletion of your personal data, subject to our legal obligations to retain certain records (such as financial transaction history for 7 years). We will honor erasure requests for non-obligatory data within 10 business days.
• Right to Restrict Processing: You may request that we temporarily suspend processing of your personal data in certain circumstances, such as while we verify the accuracy of disputed data.
• Right to Data Portability: You may request that we provide your personal data in a portable format that can be transferred to another service provider.
• Right to Object: You may object to processing of your personal data for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted before withdrawal.

To exercise any of these rights, please contact us at [email protected] with your full name, registered email address, and a clear description of your request. We may ask you to verify your identity before processing rights requests involving sensitive personal data.

11. Children's Privacy

jvs88 is an adult gaming platform. Our services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect personal data from minors under the age of 21. If we become aware that we have inadvertently collected data from an individual under 21, we will immediately delete that data and permanently close the associated account. Parents or guardians who believe a minor may have provided us with personal information should contact us immediately at [email protected].

12. Marketing Communications

jvs88 may send you promotional communications, including bonus offers, VIP program updates, new game announcements, and personalized recommendations, via email, SMS, WhatsApp, or push notifications. You have the right to opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email
• Replying "STOP" to any promotional SMS message
• Adjusting your communication preferences in your account settings
• Contacting customer support at [email protected]

Please note that opting out of marketing communications does not affect transactional messages, such as deposit confirmations, withdrawal notifications, KYC verification updates, or security alerts — these are essential account communications and cannot be disabled.

13. Third-Party Websites and Links

Our Website may contain links to third-party websites, including game provider platforms, payment processor sites, and responsible gaming resources. jvs88 is not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit. This Privacy Policy applies exclusively to personal data collected by jvs88 through our own Website and services.

14. Changes to This Privacy Policy

jvs88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will notify you by email or by posting a prominent notice on our Website at least 14 days before the changes take effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of jvs88 after changes become effective constitutes your acceptance of the revised Policy.

15. Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or how jvs88 processes your personal data, please contact us using the following methods:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Response Time: We aim to acknowledge all privacy inquiries within 24 hours and provide a substantive response within 10 business days.

If you believe jvs88 has violated your privacy rights or applicable data protection laws, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact us first so we can address your concerns directly.